GENPACT-hyderabad

GENPACT

Job Description

Job Description -

• Take inbound calls
• Comprehend customers queries / Complains / Comments
• Display empathy/ understanding of the issue/ concern towards customer
• Provide quick an effective resolution to the customer's queries
• Handling multiple tasks simultaneously
• Has a pleasant attitude
• Wants to delight customers, above and beyond call of duty
• Has a knowledge of customer needs
• Is able to communicate clearly, both written and in speech
• Talks in a way the customer can understand
• Is able to handle complaints, even irate customers
• Works accurately and with eye for details
• Is able to use automated information systems to analyze the customers situation

Intrested candidates can Call  9502698995 or send resumes to princy.shulamite@genpact.com

Desired Candidate Profile

• DAY SHIFT - 6 Days Working
• Qualification / Skills
• Graduation in any STREAM
• 0 -2 years of experience
• Freshers shall also be considered
• good communication skills
• Fluent in English and Tamil or Malayalam or Kannada
• Excellent Analytical skills.

NOTE-(B.tech, GNIIT, MCA, CA, CS, ICWA) need not apply.

Company Profile

Genpact, formerly GE Capital International Services(GECIS), a GE affiliate and India's largest BPO and Knowledge Services organization, has over 20,000 employees spread across India, Mexico, Hungary, Poland, Romania, Philippines and China. In India, Genpact has over 16,000 employees working in offices in Delhi, Gurgaon, Hyderabad, Bangalore, Kolkata and Jaipur. Genpact provides a world class working environment and opportunities for career enhancement through focused training and rotations in different functions. Genpact also provides benefits such as medical, accident and life insurance, transport and round-the-clock medical facilities.Genpact was also recently named the 3rd best company to work for in India in the Business Today 10 Best Companies to work for in India survey. Genpact also topped the list of companies in the Dataquest 2005 BPO Comp! any rankings.You can read more about Genpact at http://www.genpact.com.