HCL Infosystems Ltd.-Noida-Customer Support Executive
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Company
HCL Infosystems Ltd.
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Website
www.hclinfosystems.com
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Eligibility
Any
Graduate - Any Specialization, B.Tech/B.E. - Any Specialization
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Experience
0 to 1 Year
Location Noida |
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HCL Infosystems Ltd.
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Job Role: Customer Support Executive, Opening(s): 50
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Job Summary :
Profile: Responsible for handling the issues from the customer. Take inbound based voice calls. Resolve the issues and provide trouble ticket to the customer. Make entries in the CRM regarding the issue and the resolution offered. Update the CRM on a daily basis. Escalate/ transfer the call to L2 Handling in case of further assistance is required for closing the issue. |
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Skills:
Excellent Communication Skills with an ability to convince. Effectively introduce products & services Understand customer tones & be deft in handling customer queries Problem solving Skills |
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Responsible:
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Responsible for handling the issues from the
customer.
Take inbound based voice calls. Resolve the issues and provide trouble ticket to the customer. Make entries in the CRM regarding the issue and the resolution offered. Update the CRM on a daily basis. Escalate/ transfer the call to L2 Handling in case of further assistance is required for closing the issue. |
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Interview Date: 21st , 22nd , 23rd , 24th and 25th January 2013.
Interview Time: 11.00 AM to 4.00 PM Interview Venue : HCL Infosystems Limited D-233, Sector 63, Noida |
Category: BPO JOBS, BTECH JOBS, Noida, walk-ins
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