ibm -Walkin Interview_technical Support Voice Process_15th to 18th Jan'13
Walkin Interview_technical Support Voice Process_15th to 18th Jan'13
IBM India Pvt. Limited in Bengaluru/Bangalore, Hyderabad / Secunderabad
Experience: 0 to 3 yrs.
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**KINDLY IGNORE IF YOU HAVE TAKEN THIS INTERVIEW IN THE PAST 3 MONTHS**
We currently have requirements for Technical Support Representatives for Voice process on Level one support.
Please find the interview details as under. We look forward to seeing you at our IBM Premise and we wish you all the best for the interview.
Interview date- 15th to 18th Jan'13
Venue-
BANGALORE
IBM India Pvt Ltd, D Block, Embassy Golf Links
Koramangala Intermediate Ring Road
Bangalore-34
Contact Person- Lakshmi Rangappa/ Arindam
OR
IBM India Pvt Ltd, G1 Block, Manyata Embassy Business Park
Nagawara outer ring road
Bangalore- 45
Contact Person- Naveen Mon
HYDERABAD
IBM Mindspace Cyberabad, Survey No. 64 , APIIC, Software layout, Next to VSNL, Hitechcity, Madhapur, Hydreabad - 500081
Contact Person- Sijo
Joining Location- Bangalore/ Hyderabad
MANDATORY DOCUMENTS TO BE CARRIED- (Without which candidates will not be allowed for interview)
Valid Govt Approved ID Proof(Orginal & Photo Copy of the same)
Hard copy of this Interview Invite mail
Hard copy of your resume
Photocopy
of current organization offer letter / increment letter & Last
company Relieving letter(Only if candidate is in current company for
less than one year)
Photocopy of 3 months recent Pay slips
1 Passport size photo's
Highest qualification Provision or Convocation Letter & Degree Marks sheets
Form 16 if working as a Contractor Employee (Mandatory)
JOB ROLE : IT Helpdesk - Technical Service representative (100% voice process)
EXPERIENCE: (0 - 3yrs in Tech Support Voice Process)
JOB DESCRIPTION:
Providing Voice support to IBM
Internal End Users and External Commercial Account End Users across
North America, EMEA & AP. The job will require you to handle inbound
calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# Perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity & Implement Process Improvements
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support - Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent
Desired Skills
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client - Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller
Eligibility Criterion
# Bachelor's Degree/ Diploma
# Fluency In Communications Skills (both spoken and written)/ soft skills
Additional information
#
Working in shifts is a mandate. Candidates applying and selected for
the job will be expected to work in shifts - including evening and night
shifts. Shifts will 24x7 in nature and can vary depending on
geographies supported
ELIGIBILITY: - Any Graduate (10+2+3), with minimum 6 months relevant experience
**No undergraduates**
- Must have good command over English
- Fluency, Vocabulary and pronunciation.
- Must have basic knowledge of Computer and operating systems
-
Working in shifts is a mandate. Candidates applying and selected for
the job will be expected to work in shifts Including evening and night
shifts. Shifts will 24x7 in nature and can vary depending on geographies
supported
SELECTION PROCESS: -
Group discussion - Technical Interview - Communication Assessment round
Thanks
Greeshma
Salary:
Not Disclosed by Recruiter
Industry:
IT-Software / Software Services
Functional Area:
ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:
Voice
Role:
Associate/Senior Associate -(Technical)
Keyskills:
Technical Support, Service Desk, IT Helpdesk, Voice process, call coordinator, customer support
Desired Candidate Profile
Education:
(UG - Any Graduate - Any Specialization) OR (PG - Any Postgraduate - Any Specialization, Post Graduation Not Required) OR ( Doctorate - Doctorate Not Required)
- Must have good command over English
- Fluency, Vocabulary and pronunciation.
- Must have basic knowledge of Computer and operating systems
-
Working in shifts is a mandate. Candidates applying and selected for
the job will be expected to work in shifts Including evening and night
shifts. Shifts will 24x7 in nature and can vary depending on geographies
supported
Company Profile
IBM India Pvt. Limited
https://jobs3.netmedia1.com/cp/search.jsp?trac=hp_in&jobati
IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.
IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.
The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.
To know more about business units at IBM India, click on the "About Us" link above.
Recruiter Name:.
Category: BPO JOBS, HYDERABAD JOBS
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