American Express-hiring- Business Analyst – Client Services Group-gurgon

Company name  :  American Express

Website : www.americanexpress.com

 Job role :  Business Analyst – Client Services Group

Qualification : BE/BTech

Experience :  Freshers

Location  : Gurgaon, HARYANA, IN

 Job Description:

- Track and manage various revenue initiatives like CM Fee, Revenue reengineering, MI Billing etc

- Diagnose broken processes and drive efficiency through design change.

- Drive efficacies through intelligent automation of manual redundancies and laborious tasks.

- Support Client retention of @risk clients by providing incisive and in-depth analysis of the Client travel program.

- Support post travel data quality by managing client hierarchy & profile updates (incl. reason codes & UDID’s) and assist with quality checking and reporting

- Co-ordinate the resolution of day to day Operations escalations and complaints as well as assisting in tracking SDN Action Plans

- Follow up and resolve client billing and accounts receivable issues

- Support CMs in delivering on customer requirements, i.e. SLA and scorecard reporting, adhoc & manual MI reporting

- Support new client on boarding by Co-coordinating set up and report production for MI products, incl. PET , Axis Work & Trackpoint

- Responsible for ensuring preferred supplier programs are distributed, loaded & quoting correctly. Following up any issues with suppliers.

- Production and preparation of Business Review presentations incl, data mining, analysis, travel industry insights

- Coordinate ‘push & pull’ of data and information across all markets in JAPA for Global customers

Candidate profile :

Graduation Or Equivalent Qualification Required
Good communication skills both written and oral
- Analytical mind & attention to detail.
- High result orientation.
- Ability to take independent decision & meet stringent deadlines.

company profile: www.americanexpress.com

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