WALK-IN HCL hiring for freshers Technical /customer Support Executive noida
Company Name: HCL Infosystems Ltd.
Website: http://www.hclinfosystems.com/
Qualification: Graduate in any stream.
Job Role: Associate/Senior Associate -(Technical)
Expirience : 0 to 1 yrs.
Location: Noida
Walk-Ins interview from 23rd Feb and 25th Feb to 1st March 2013
Job Description:
Dear Candidate,
Please appear for the interview of Customer Support Executive at HCL Infosystems, D-233, Sector-63, and Noida.
Kindly refer your friends and relative for the same positions. Fresher can also apply for job.
Responsibility :
To provide support on multiple product services like IT(Laptop ,Desktop, Tablet), Telecom products, Home Appliances and HCL Learning Products, Office Automation
Products. The inbound calls would include technical and non technical both.
Profile:
Responsible for handling the issues from the customer.
Take inbound based voice calls.
Resolve the issues and provide trouble ticket to the customer.
Make entries in the CRM regarding the issue and the resolution offered.
Update the CRM on a daily basis.
Escalate/ transfer the call to L2 Handling in case of further assistance is required for closing the issue.
Skills:
Excellent Communication Skills with an ability to convince.
Effectively introduce products & services
Understand customer tones & be deft in handling customer queries
Problem solving skills
WALK-IN ADDRESS :
HCL Infosystems, D-233, Sector-63, and Noida.
compnay profile:
HCL Infosystems Ltd.
http://www.hclinfosystems.com
complete source : click here
Category: bsc, BTECH JOBS, DIPLOMA, graduate, MCA JOBS, Noida, walk-ins
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