HP HIRING Technical Support Engineer- 0-3 years-Graduate/any post gradaute@BANGLORE
Company Name : HP
website :http://www.hp.com
Job Role :Technical Support Engineer
Educational Qualification :Graduate/any post gradaute
Experience : 0-3 years
Location : bangalore
Job Description :
Skills & Knowledge:
Technical Support Representative should be well versed with operating systems and Hardware Components. He /She should upgrade technical skills with changing technology and should acquire technical certifications as per the business & career development.
Key Responsibilities:
Generally responsible for resolving operating system / Hardware (Desktops/Notebooks) & Network related issues.
Expected to follow the Work Instructions as per geography to meet operational metrics.
Expected to provide E2E support to customers for better customer experience.
Qualifications
Education and Experience Required:
Graduate with 0-3 years of general experience, or equivalent combination of experience.
Knowledge and Skills:
Superior skills in both written and verbal communication.
Experience in customer facing role either remote or face to face.
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
Problem solving skills.
Accuracy in data entry.
Excellent fluency in language to be supported.
Experience in a phone based remote role, e-support or e-chat.
Familiarity with computer technology.
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
Understands internal processes and tools
Knowledge of Knowledge Management Systems and appropriate documentation to the system
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Category: BANGLORE JOBS, graduate, PG
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