walk-in : HCL Technologies Limited-BE / B.Tech / BCA / B.Sc- 0-1 years(2011 / 2012 Passout)@Bangalore

company name : HCL Technologies Limited

website :   https://www.hcl.com

job role : freshers

qualification : BE / B.Tech / BCA / B.Sc

expirience:   0-1 years(2011 / 2012 Passout)

Walk-In Location : Bangalore, Karnataka

Job Location : Chennai, Tamilnadu

Walk-In Date : On 1st June 2013 (Saturday) : 10:00 AM to 4:00 PM only

Job Description:

• Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customer’s end users

• Identify, evaluate and prioritize customer problems and escalations

• Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions

• Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)

• Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's

• Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact

• Administer and provide User account provisioning & activities

• Assign work orders / incidents to appropriate support teams and follow up until closure.

• Route problems to internal 2nd and 3rd level IT support staff

• Escalate complex problem to appropriate support specialists

• Routine maintenance updates with other IT staff and business units

• Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution

• Participate in on-going training and departmental development

• Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

Desired Qualification :

• B.Tech – (CS/IT/EEE/ECE/E&I), BCA / B.Sc. - (CS / IT / Mathematics / Statistics)

• 55% throughout in academics

• No current backlogs

• 2011 & 2012 pass out

Soft Skills

• Excellent communication and conversation skills (Verbal and Written)

• Good documentation skills

• Good working knowledge of MS OFFICE

• Should have good customer handling skills

• Able to handle unforeseen situations

• High level of acceptance

• Can drive HCL’s value and its methodology

Technical Skills / Experience/Certification requirements

• Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone

• Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must

• Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared

• Ability to learn new information quickly and the willingness to do so at all times

• Ability to work flexible hours from time to time to cover for other staff

• Should have understanding of IT Environment and ready to learn new processes and technologies

• Customer Focus

• Teamwork

• Technical Expertise

• Interpersonal Effectiveness

• Concern for Order and Quality

• Knowledge of basic Networking and other technologies

• Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred

• Good to have basic understanding of Client Server Architecture, OS

• CCNA/MCP/MSCA Preferred

Terms & Conditions

• Willing to sign Service agreement (As applicable)

• Willing to relocate, if required

• Willing to work in 24*7 environment

• CTC of 1.8 L

Please Carry below documents (mandatory) :

• Updated Resume Copy

• Government Photo ID Proof (Passport/PAN-Card/Voter-ID/Driving-License)

Walk-In Date : On 1st June 2013 (Saturday) : 10:00 AM to 4:00 PM only

Walk-In Venue :

HCL Technologies Ltd.,

Vertex Tech Park, 564 Pattandur Agrahara Road,

Bangalore - 560066

Contact Person : HR