HDFC BANK requirements -PB Sales-freshers@ Mundra, Gandhidham, Diu, Daman, Kapadwanj, Dahod
compnay name : HDFC BANK
website: http://www.hdfc.com/
job role: PB Sales
Qualification: B.A,BSC,MBA,MCOM.PGDM,MSC
Expirience: Fresher .
location : Mundra, Gandhidham, Diu, Daman, Kapadwanj, Dahod,
job Description:
Key Result / Responsibility Areas:
Sales
• Maintain Daily Sales Report
• CH 106 and CH 126 Calling
o KYC
o Structured bundled offering of Products and Services to the customer within the defined time line
• Ensure quality new acquisition on SA and CA for Resident/Non Resident
o Walk Ins
o Portfolio
o Referrals
§ Friends
Customer Services
• Ensure quality customer service is delivered
• Recording complaints as per the specified process
• Resolving all complaints received (self, branch, other units) within the stipulated TAT’s
o Improve customer communication on closures
• Preventive complaint management
o Asking for feedback from customers, who are not complaining
• Promoting all direct banking channels and ensuring that the customer is utilizing the same
o Check back on recent customer’s registered to DBC channel and give any specific help required
• Responsibility of opening the customer account within the TAT.
Operations
• Ensure certification of documentation required for opening and maintaining customer accounts
• Error free documentation for all account opening and all customer instructions (Stop payments, FD Closure, etc)
• Maintaining Tatkal kits as per laid down process
• As a locker custodian ensure that locker allotment and all other related operations is as per prescribed process
o Includes managing standing instructions
• Submission of daily e-schedule indicating the third party sales done
• Updation of LTS for the asset leads generated
• Updation of weed-out database on the portal
Marketing Activities
• Ensure that the branch have banners, collaterals, pamphlets as per the merchandising manual
• Ensure that 5-S norms are adhered to for individuals workstation
Certification:
• AMFI Certification
• NCFM Certification
• CAIIB
• Internal Certification
§ Associates
§ Family members
o Depletion control
• Penetration of Saving Accounts on non liability customers
• Propagate the benefits of not being on DNC registration list in case the customer opts for it
• Managing the sales resources (BDR/COEX/Asset Coordinator) for optimal sales support
• Penetration of FD to unique customers
• Using Data-mined (F4 Hotkey) for cross-selling
• Sales of various Credit Cards
o Activation
o Pitch for enhancement of limits
o Promote active usage of credit cards
§ Ensure that the customer avails of add-on card for his family members
• Sales of Third Party Products to the customers
o MF/Insurance/RBI Bonds
o Ensure that requisite certifications are done (AMFI)
• Sales of Asset Products
• Disseminating product information
• Enhancing customer wallet size
o Ensuring that customers make us their primary bank
§ Knowing about where all the customer is currently banking and moving him to our Bank
§ Ensuring that customer scope is done and products targeted accordingly
§ Sales to family members and associates (all network)
• Attrition control of customers
o Includes persuading the customer to continue and if required renew FD’s
o Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite
o Ensure that the marketing analytics list on possible attrite, is called and retained
Requirements
Candidate must possess at least a Bachelor of Art, Bachelor of Commerce, Bachelor of Science , Bachelor of Business Administration,
Master of Commerce , Master of Science or Master in Business Admin/Post Graduate Diploma in Business Administration/Post Graduate Program in Management in Marketing or equivalent.
Fresh graduates/Entry level applicants are encouraged to apply.
1 Full-Time position(s) available.
APPLY HERE
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