walk-in: Infinite Computer Solutions hiring-Technical Support -freshers/exp@Bangalore(13th - 14th June, 2013)
compnay name : Infinite Computer Solutions (India) Limited
website: http://www.infinite.com/
job role: Technical Support
Qualification: B.Tech/B.E/Any graudate/Any post graduate
Expirience: 0 - 1 Years
location : Bangalore
Walkin (13th - 14th June, 2013)
job Description:
Direct Interaction with customers located in the USA over the Phone/ remote connection support
Deliver service and support to end-users.
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
Gather customers information and determine the issue by evaluating and analyzing the symptoms
Up-sell appropriate products during the course of the call.
Handle troubleshooting queries regarding computers, laptops, operating systems and computer hardware update customers on latest information on the product or service.
Managing and updating customer database based on the troubleshooting performed on the session.
Adherence to all company policy and procedures. Demonstrate a high degree of integrity in the performance of ones responsibilities. Person is expected to treat all information related to customer database and business line with strict confidence.
Special working condition
Willing to work in shifts, rotating as schedule requires.
The weekly offs may not necessarily fall on the weekends.
The candidate should be willing to work on public holidays/festivals if scheduled/required.
Excellent Verbal communication.
Desired Profile:
Provide Voice and chat based troubleshooting support to customers over remote software and resolve Technical queries based on customers query.
This can be related to any computer/peripherals/networking related issues.
They will also be responsible for handling customers post registration technical queries, providing post-sale customer service.
Skills Required:
Should have good verbal and writing skills.
Problem resolving skills.
Capability in customer handling either remote or directly.
Walkin on 13th and 14th June, 2013.
Carry your Updated Resume.
Time: 2:30 Pm Onwards.
Venue Details:
Infinite Computer Solutions India Ltd
GEIPL-SEZ, Global Axis,
Block 2(A1), Upper Ground Floor,
Plot No. 152, EPIP 2nd Stage,
Whitefield, Bangalore-560066.
Land Mark: Opp to Satya Sai Hospital and Next to SJR Building
Category: BANGLORE JOBS, BTECH JOBS, graduate, PG, walk-ins
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