Off campus: CGI hiring-Technical Support -BSc/BE/BTech/ME/MTech-freshers(2012,2013 BTACH)@Bangalore, Chennai- 13 Jul 2013
Comapany name : CGI
website: http://www.cgi.com/
job role: Technical Support
qualification: BSc/BE/BTech/ME/MTech
expirience: freshers(2012,2013 BTACH)
location:Bangalore, Chennai
Event date: 13 Jul 2013
Last date :09 Jul 2013
job description:
Eligibility:
- 2012/13 batch BSc/BE/BTech/ME/MTech (All branches)/ BCA/MCA
- Good communication skills (English)
- Basic knowledge on Microsoft Windows Operating System, MS Office
Event Location: Chennai
- Providing a positive image of the company through your role as the first point of contact with customers.
- To ensure that all is work carried out in accordance with ITlL Incident Management guidelines.
- Add value to your team environment by being enthusiastic and maintaining a positive attitude.
- Log calls via the appropriate call logging system and provide appropriate level of technical fix.
- Set the right expectations to customers in line with the client SLA.
- To achieve all team and personal performance goals as defined by the company.
- Ensure calls returned to Service Desk are reassigned without delay.
- Monitor related incidents.
- Monitor ‘Unresolved calls’ in the team’s queue.
- Adhere to ISO9000 and ISO27001 procedures.
- Be ready to work in rotational shifts as required.
- Comply with all company and unit policies.
Service Agreement:
Candidates willing to commit for atleast a 24 months tenure need to apply.
APPLY HERE
Category: BANGLORE JOBS, bsc, BTECH JOBS, chennai jobs, MTECH, OFF COMPUS
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