walk-in: Allscripts India pvt. ltd hiring-Technical Support 0 to 1 yrs. years-B.Tech/B.E/M.Sc/MCA/M.Tech@pune- 13th July 2013
Comapany name : Allscripts India pvt. ltd.
website: https://www.allscripts.com/
job role: Technical Support
qualification:B.Tech/B.E/M.Sc/MCA/M.Tech
expirience: 0-1 years
location: Pune
Walkin Interview on 13th July from 9 AM
job description:
1. Handle incoming customer calls and cases for Allscripts Sunrise Application.
2. Provides client assistance promptly and accurately to ensure client satisfaction by using proper departmental procedures for call control, problem resolution, reporting and escalation.
3. Troubleshooting at customer site if necessary.
4. Supplement implementation team efforts as needed.
5. Use product specific diagnostic tools and techniques to resolve customer issues.
6. Dial into customer sites to collect and analyze data in the appropriate format as a means to troubleshooting issues
7. Replicate issues, document results and present issue resolution to customers.
8. Work with Product Development Teams to troubleshoot software.
BE Fresher (Comp Sc or IT) or MCA (2012 & 2013 passouts only)
Walkin with a copy of updated resume on 13th July, Saturday between 9 am to 12 pm
Allscripts
Address: ' Cluster C' Wing 4 - 1st Floor,
EON IT Park, Kharadi Pune - 14
Category: BPO JOBS, BTECH JOBS, MCA JOBS, msc, MTECH, Pune, walk-ins
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