walk-in: Amazon hiring-Seller Support - International Email Support-freshers/exp@banglore-15th Jul 2013 to 17th Jul 2013
Comapany name : Amazon Development Centre (India) Pvt. Ltd
website: http://www.india.amazon.com/careers
job role: Seller Support - International Email Support
qualification: Any GraduateAny Postgraduate
expirience: 0 to 3 yrs
location: bangalore
job description:
Demonstrates clear and polite written and oral communication.
Escalates sellers issues appropriately and correctly. Demonstrates timely accurate and professional customer service.
Maintains a positive and professional demeanor and portrays the company in a positive light.
Demonstrates knowledge and use of departmental resources, policies and procedures.
Answers messages in authorized email queues as directed by Workflow and Supervisor.
Understands and correctly uses all available tools.
Maintains acceptable email handle time, while remaining friendly and informative.
Maintains productivity (currently measured in Contacts per Hour CPH) at or above published standard for skill group.
Maintain quality (currently measured in Expressed Dissatisfaction Rate - EDR) at or below published standard for skill group.
Logs in on time; logs out not before the end of scheduled shift.
Staffs entire phone shift and "aux codes" correctly for all breaks, meals, meetings and events.
Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
Demonstrates appropriate sense of urgency for email response times.
All other duties as assigned
Position Qualifications:
Graduate
One or more years experience in customer service preferred.
Basic computer skills & knowledge of the Internet required
Advanced computer skills using a variety of programs highly desired
24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
Knowledge and Skills
Should be willing to work in Night Shifts
Excellent Internet Navigation Skills
Basic Typing/Keyboarding skills
Proficiency in Microsoft Outlook and working knowledge of MS Office applications
Experience working under pressure in a high-volume processing environment and consistently meeting standards for productivity and quality
Significant email and online customer service experience preferred.
Interested candidates walk in to the below address.
(gnayaka@amazon.com)
Date: (15th Jul 2013 to 17th Jul 2013)
Walk In Venue:
Vatika Business Centre
2nd Floor, Divyashree Chambers,
Wing A 11, Langford Town, Bangalore 25
Landmark: Next to hockey stadium
Timing: Between 11:00 AM - 2:00 PM
Category: BANGLORE JOBS, BPO JOBS, graduate, walk-ins
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