walk-in: IBM India Pvt. Limited hiring-IT Helpdesk - Technical Service Representative-0 to 4 yrs-Bachelor's Degree/ Diploma @Bangalore, Hyderabad
Comapany name :IBM India Pvt. Limited
website: http://www.ibm.com/
job role:IT Helpdesk - Technical Service Representative
qualification: Bachelor's Degree/ Diploma
expirience: 0 to 4 yrs
location: Bangalore, Hyderabad
job description:
Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity & Implement Process Improvements
# has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support - Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent
Desired Skills
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client - Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller
Eligibility Criterion
# Bachelor's Degree/ Diploma
# Fluency in Communications Skills (both spoken and written)/ soft skills
Additional Information
# working in Rotational shifts is a mandate. Candidates applying and selected for the job will be expected to work in Rotational shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.
DETAILS OF THE INTERVIEW
Date & Time of Interview : 1st, 2nd, 3rd, 4th, 5th July 2013 btwn 12pm to 4pm
Venue details:
BANGALORE:-
IBM India Pvt. Ltd, EGL D Block, Behind Dell, Koramangala Inner Ring Road, Bangalore
Or
IBM India Pvt. Ltd, G1, Ground Floor, Manyatta Tech Park, Hebbal Outer Ring Road, Bangalore
HYDERABAD:-
IBM India Pvt. Ltd, 3 B, MindSpace, HI-Tech City, Madhapur, Hyderabad
ON SATURDAY 6TH JULY 2013 BTW:- 10AM TO 1PM
IBM India Pvt. Ltd, G1, Ground Floor, Manyatta Tech Park, Hebbal Outer Ring Road, Bangalore
Or
IBM India Pvt. Ltd, SA1, Ground Floor, Opp to Jalbhavan, Banerghatta Road, Bangalore
Or
IBM India Pvt. Ltd, 3A, Mindspace, Madhapur, Hi-Tech City, Hyderabad
Contact Person- Deepak Kumar A
PLEASE MENTION IBM HUMAN RESOURCES TEAM : DEEPAK KUMAR ON TOP OF YOUR RESUME
Category: BANGLORE JOBS, BPO JOBS, BTECH JOBS, DIPLOMA, HYDERABAD JOBS, walk-ins
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