walk-in : Mahindra Satyam BPO-Technical Support Associate-freshers/exp@hyderabad6th July’2013
Comapany name : Mahindra Satyam BPO
website: www.mahindrasatyam.com
job role: Sr Technical Support Associate/ Technical Support Associate
qualification: Any Graduate
expirience: 0 - 3 yrs
location: hyderabad
job description:
***PLEASE DON’T ATTEND THE INTERVIEW IF YOU DON’T POSSES GOOD COMMUNICATION SKILLS.***
Job description and activities involved :
In this role it is expected that the Technical Support Associate answers 15 to 25 calls a day from customers requiring assistance.
Each call will last on an average 18minutes and will comprise diagnosis of the problem and troubleshooting.
Each call is expected to end in complete resolution for the customer.
The Customer Support Associate needs to use defined escalation path at appropriate times for timely customer issue resolution.
The associate needs to have a clear understanding of the support policies & Call quality requirements and should be able to deliver appropriate solution ensuring customer satisfaction.
Functional Competencies and skill sets required for the position :
Excellent Communication skills
Good command over written and spoken English
Should have Good GRAMMAR
Should be open to working in night shifts
Should have a flair for Customer Service & Technical knowhow
Specific Training required :
Communication Skills in English
Basic Computer hardware knowledge
Walkin on 6th July’2013 @ 11:00 AM at the below mentioned address:-
E People Solutions,
#402, Hilton’s courtyard, Rd#1 Banjara hills, Masab tank,
Hyderabad, 500028.
Landmark:- Lane beside Banjara Furniture.
040 - 66736753
Contact Name : Durga Devi / Srikanth Sai
Category: BPO JOBS, HYDERABAD JOBS, walk-ins
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