PAREXEL hiring -Customer Care Representative freshers/exp@Hyderabad-9th August 2013 at 9:00AM
Company name: PAREXEL
web site: www.PAREXEL.com
Job role: Customer Care Representative
Qualification: Any Graduate/Any Specialization
Expirience: 0 to 2 years
Job location: Hyderabad
Job Description:
PAREXEL is conducting walk-in drive on 9th August 2013 at 9:00AM for Customer Care Representative | Voice Positions for Hyderabad location.
Essential Function The primary role of Customer Care Representative is the following-
- Provide customer support to the users of Perceptive Informatics products, projects and services.
- Routinely monitor Perceptive products and projects.
- Provide administrative support to the CCO department as directed Relationships Reports to Team Leader
- Works Closely with Product Lead and Team Leader External Relationships Internal and External users of PII supported products/projects and services.
Key Accountabilities
- Serve as the first contact for customers, addressing issues via telephone, email, fax and other communication channels.
- Provide users/clients prompt, friendly, courteous and helpful service for all supported projects, products and services.
- Resolve product, project and service related issues effectively using proper processes with some assistance when investigating and resolving complex issues.
- Provide effective and timely redirection of issues as per CCO process documents.
- Properly document and update issues entered into the issue tracking tool and ensure the issues are worked to resolution or closure per the project SLA and/or CCO processes.
- Conduct system monitoring for supported Perceptive products/projects as directed.
- Possesses some knowledge of the Regulatory requirements.
- Perform administrative tasks including, but not limited to data entry, sending out correspondence, and filing. - Travel to alternate work location for business, or in the event of a disaster as directed.
- Provides shift coverage for all shifts including weekends on a scheduled basis.
- Actively participate in team and departmental processes, ensuring continuous improvements are identified, implemented and maintained.
- Be responsible for specific delegated tasks as assigned.
- Act at all times as a role model and ambassador when representing the company in all work activities.
Job Qualifications
Minimum Work Experience
- Prior experience in a call center / support environment preferred.
- Prior experience in a business environment desirable.
- 0 to 2 years(Freshers should be 2012 or 2013 passout) of experience in an International Voice Process
- Inbound Process environment preferred.
- Flexible to work in shifts.
For more information about PAREXEL International visit www.PAREXEL.com .
For more queries you can reach me on 040-44378617
Required Skills-
- Prior experience in a call center (voice) / support environment preferred.
- Prior experience in a business environment desirable.
- 0 to 2 years (Freshers should be 2012 or 2013 passout) of experience in an International Voice Process
- Inbound Process environment preferred.
- Flexible to work in shifts.
Date- 9th August 2013 (Friday)
Time 9:00 AM
Please take a print of the same for security reason and please carry a valid ID proof also.
Venue Details:
PAREXEL International (India) Pvt. Ltd.,
11th Floor, Bldg No.20, Sundew Properties SEZ Pvt Ltd Mindspace,
Madhapur, Hyderabad, Andhra Pradesh, INDIA500 081.
Phone 040 4437 9999
Contact Person Subramanyam(Subbu) Turga
Category: BPO JOBS, HYDERABAD JOBS, walk-ins
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