WALK-IN:IBM Hiring-IT Help Desk - Service Desk Delivery (SDD)-freshers/exp@Bangalore / Hyderabad-2nd, 5th, 6th, 7th, 8th August 2013
Company name: IBM
website:http://www.ibm.com/
job role: IT Help Desk - Service Desk Delivery (SDD)
Qualification:Bachelor's Degree/ Diploma
Expirience: 0 to 4 yrs
Job location: Bangalore / Hyderabad
Walkin Interview from 2nd, 5th, 6th, 7th, 8th August 2013
Job Description:
Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity & Implement Process Improvements
# has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support - Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent
Desired Skills
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client - Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller
Eligibility Criterion
# Bachelor's Degree/ Diploma/ Freshers/ Experienced
# Fluency in Communications Skills (both spoken and written)/ soft skills
Additional Information
# working in Rotational shifts is a mandate. Candidates applying and selected for the job will be expected to work in Rotational shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.
Venue Details:-
Only weekdays 2nd, 5th, 6th, 7th, 8th August 2013
Timings:- 12pm to 4pm
IBM India Pvt. Ltd, G1 Block, Manyatta Tech Park, Nagwara, Outer Ring Road, Bangalore 45
IBM India Pvt. Ltd, D Block EGL, Domlur-Kormangala Inner Ring Road, Bangalore - 71
IBM India Pvt. Ltd, 3A, Mindspace, Madhapur, Hi-Tech City, Hyderabad 81
Only Weekends Saturday 3rd, 10th August 2013
Timings:- 10am to 1pm
IBM India Pvt. Ltd, 3A, Mindspace, Madhapur, Hi-Tech City, Hyderabad 81
IBM India Pvt. Ltd, SA 1, Opp to Jalbhavan, Banerghatta road, Bangalore
MANDATORY DOCUMENTS TO BE CARRIED WITH THE CANDIDATES
Updated Resume
Photo Id proof (PAN Card or Passport or Voter's Card or Driving License) - Original
Category: BANGLORE JOBS, bca, bcom, BPO JOBS, bsc, BTECH JOBS, DIPLOMA, HYDERABAD JOBS, walk-ins
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