honeywell HIRING -Technical Voice Support -Any Graduate-freshers@Gurgaon
company name : honeywell
website : www.honeywell.com
job role : Technical Voice Support
qualification : Any Graduate
expirience: freshers
location : Gurgaon
Job Description:
* Responsible for answering Tier 1 calls to support end customers resolve product related issues to the best of their satisfaction.
* Meet all the targets laid down as client requirements under all circumstances – Schedule Adherence, Service Level, VoC, AHT, Calls Per Rep, Call quality.
* Have an individual development plan to improve skill set to Tech Support Specialist responsibilities.
* Seek feedback from immediate supervisors via 1-O-1 or metrics discussion
* Seek knowledge sharing sessions with HD/SA for self improvement
* Work closely with immediate supervisor for all performance, learning and development aspects.
Qualifications: www.bhaaratjobs.org
* Able to operate PC based programs in a Windows environment.
* Ability to gather and assimilate data to deliver accurate solutions to the customer in a professional manner.
* Takes initiative to lead and supports team members in dealing with change.
* Uses up-to-date technical knowledge, skills and experience to effectively perform jobs and contribute to the success of the department.
* Maximizes productivity levels while providing world class customer service.
* Displays effective problem solving skills.
* Demonstrates effective use of soft skills – listening, probing and questioning.
* Effective communication skills and appropriate usage of the English language
* Flexibility to work in shifts
APPLY HERE : CLICK HERE
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