Register : ibm-End User Support - Service Desk Delivery (SDD)-Bachelor's Degree/ Diploma-2011, 2012 & 2013 passouts@Hyderabad & Bangalore
company name :ibm
website:www.ibm.com
job role: End User Support - Service Desk Delivery (SDD)
qualification: Bachelor's Degree/ Diploma
expirience: 2011, 2012 & 2013 passouts only
job location: Hyderabad & Bangalore
Job Description:
roviding Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Remote Infrastructure support delivery
Perform problem cause analysis
Resolve routine customer problem
Ability to Identify Opportunity & Implement Process Improvements
Has technical experience and skills in the areas of problem determination, creativity and analysis.
Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills
Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
Browser Support - Internet Explorer
Strong computer skills required
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
Excellent oral and written communication skills.
Excellent customer service orientation
Neutral accent
Desired Skills
Ability to identify basic hardware parts and aware of basic hardware concepts
User level familiarity with at least one e-mail client - Outlook, Notes etc..
Skilled in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Questioning skills /probing skills, as relevant to the issue and level of the caller
Eligibility Criterion
Bachelor's Degree/ Diploma (2011, 2012 & 2013 passouts only )
-Fluency In Communications Skills (both spoken and written)/ soft skills
Additional Information
Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts.
Shifts will 24x7 in nature and can vary depending on geographies supported.
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Category: BANGLORE JOBS, BTECH JOBS, HYDERABAD JOBS
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