ibm hiring- IT Helpdesk - Technical Service Representative-Bachelor's Degree/ Diploma-0 - 2 Years@Kolkata, Chennai, Pune, Mumbai
company name :ibm
website:www.ibm.com
job role: IT Helpdesk - Technical Service Representative
qualification: Bachelor's Degree/ Diploma
expirience: 0 - 2 Years
job location: Kolkata, Chennai, Pune, Mumbai
Job Description:
Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity & Implement Process Improvements
# has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support - Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent
Desired Skills
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client - Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller
Eligibility Criterion
# Bachelor's Degree/ Diploma
# Fluency in Communications Skills (both spoken and written)/ soft skills
Additional Information
# working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.
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Category: BTECH JOBS, chennai jobs, DIPLOMA, kolkata, MUMBAI JOBS, Pune
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