Ernst & Young hiring-Network Support Engineer - L1-Any Graduate-Fresher@kerala-Trivandrum
Company name: Ernst & Young
website: www.ey.com
job role: Network Support Engineer - L1
Qualification: Any Graduate
Expirience: Fresher
Job location: kerala-Trivandrum
Job Description: .
Proactive monitoring of the WAN LINK using Orion NPM
• Coordination with ISP during link outages and latency issue.
• Provide Level 1 trouble shooting in the network related incidents and escalate it to the level 2 teams with proper work logs.
• Work on the incidents and service request created by the end users.
• Trouble shoots the end user network related issues via phone, chat.
• Perform the daily network checks in routers, switches.
• Monthly network report generation
• Follow the incident management process.
• Level 1 trouble shooting in blue coat proxy.
• Create and update Service disruption notification during Major incidents.
Essential Functions of the Job:
• End user interaction for trouble shooting the network related issues.
• ISP coordination
• Level 1 trouble shooting on incidents related to network infrastructure.
• Monitoring the bandwidth utilization and latency towards critical locations.
Knowledge and Skills Requirements:
• Intermediate knowledge level in networking concepts.
• Working knowledge in routers, switches.
• Excellent interpersonal skill and customer handling skill.
APPLY HERE
0 comments