Convergys Hiring-Technical Support Officer freshers/exp@Gurgaon
COMPANY NAME: Convergys India Services Pvt Ltd.
Web site:www.convergys.com
Job role: Technical Support Officer
Expirience: 0 to 2 yrs
Qualification: Any Graduate
Job Location: Gurgaon
Job Description:
Urgent openings for Tr. Analyst / Analyst / Senior Analyst @ eClerx Services Ltd.
Shift Timings : Willingness to work in any of the shifts (6am-3pm or 1pm-10pm or 7.30pm-4.30am)No night shifts for females.
Please find the details below:
Candidate’s Profile:-
1. Any Graduate /MBA Finance/0-3 years experience freshers can apply.
2. Good knowledge of derivatives & capital markets is a must.
3.Excellent verbal and written communication Skills.
4. Good analytical and logical skills.
5. Basic knowledge on MS Excel.
6. CTC:- As per industry standards.
7. Age:-Below 30 years.
MBA awaiting last semester results can also apply.
There should not be any Pending Backlogs.
Job Profile: -
Job Role:
Provide best-in-class technical support and resolution to customer queries.
Openings in Telecommunication.
Talk to customers in the US.
Includes upselling to customers.
Meet customer requirements through first contact resolution.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Mentor other team members and provide coaching and training.
Candidate Profile:
Excellent verbal and written communication skills.
Quickly and effectively identifies and solves customer requests and problems.
Salary ranges from Rs. 16,000 – 20,500 per month plus incentives.
Now offering - Special Joining Bonus!
Get the best start to your career with world-class communication training, coaching and support.
Convergys has the best in industry transport facility and all employees get home-pick & home-drop facility.
For excellent career-growth opportunities & best-in-industry salary package, join Convergys today!
Contact Convergys Recruiters:-
Akhil Gupta:- 8826196874
Convergys Recruitment Center
L-4, CR Park,
Opposite Nehru Apartments, Gate No. 2
Near Nehru Place or Hauz Khas Metro Station.
New Delhi
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